Need a hand with Haven? We're a small team, and we read every message.
Email us at baraku7@gmail.com
We aim to reply within 2 business days. Telling us your device and iOS version helps us help you faster.
Subscriptions are managed by Apple, not by us. On your iPhone or iPad, open Settings → tap your name → Subscriptions → Haven → Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You'll keep access until the end of the period you've already paid for.
Open the Plans screen in Haven and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to subscribe.
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple Account.
Each plan includes a 7-day free trial for new subscribers. If you cancel during the trial you won't be charged. Note that if you upgrade mid-trial, any unused portion of the trial is forfeited — that's Apple's policy, not ours.
Your journal entries are stored on your own device. Messages you send to the chat companion are transmitted securely to an AI service to generate a reply. Full detail is in our Privacy Policy.
Email us at baraku7@gmail.com from the address on your account and we'll delete your account information within a reasonable time. Anything stored only on your device is removed when you delete the app.
Check your internet connection first, then close and reopen the app. If it persists, email us with a rough time it happened so we can look at it.
No. Haven is a self-help and wellbeing app. It does not diagnose or treat any condition and is not a substitute for care from a qualified professional. If you'd like human support, the Therapists section can help you find licensed professionals near you.