Haven ("we," "us," or "the app") is a wellness and relaxation app that provides guided meditations, breathing exercises, calming sounds, a supportive companion to talk to, and a way to find licensed therapists. This Privacy Policy explains what information Haven handles and how. We built Haven to be a private, safe space, and we take your privacy seriously.
Information we handle
Account information. When you create an account, we handle your name and email address. If you sign in with Google or Apple, we receive your name and email from that service (Apple may provide a private relay email if you choose).
Information stored on your device. Most of your activity — your preferences, session, meditation history, and settings — is stored locally on your own device and is not sent to us.
Conversations. Haven's in-app companion is powered by artificial intelligence. Messages you send are transmitted securely to a third-party AI service in order to generate a response. We do not use your conversations to build advertising profiles, we do not sell them, and we do not use them to train advertising models.
Location. If you use the "Find a Therapist" feature and choose "Use My Location," your device's approximate location is used at that moment to search for nearby results. We do not store your location.
Payment information. If you subscribe on iPhone or iPad, your purchase is handled by Apple In-App Purchase and billed to your Apple Account; on Android it is handled by Google Play Billing. If you subscribe on our website, payments are processed by Stripe. In every case Haven does not receive or store your full card details.
How we use information
We use the limited information above to create and secure your account, provide the app's features, respond to your messages, process subscriptions, and improve the app. We do not sell your personal information, and we do not use it for third-party advertising.
Third-party services
Haven relies on a few trusted services to function, and information may be processed by them for the purposes described above:
Google and Apple — for optional sign-in.
Apple and Google Play — for in-app subscription payments, and Stripe for payments made on our website.
Our AI, messaging and email providers — to power the in-app companion and to send account-related emails.
Each of these services has its own privacy policy governing how it handles data.
Data retention and deletion
Information stored on your device remains until you delete it or uninstall the app. You may request that we delete your account information by contacting us at the email below, and we will do so within a reasonable time.
Age and family use
Haven is rated 16+ on the App Store and is intended for adults. You must be 18 or older (or the age of majority where you live) to create an account or purchase a subscription, and we do not knowingly collect personal information from children.
If you add a family member under 18 to a Family plan, you as the account holder are responsible for their use of Haven and for supervising it appropriately.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.
Contact us
If you have questions about this Privacy Policy or your information, contact us at: baraku7@gmail.com
A note on wellbeing: Haven is a wellness and relaxation app. It is not a medical service and is not a substitute for professional diagnosis, therapy, or treatment. If you are in crisis, please contact a licensed professional or your local emergency services.